Privacy Policy

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1. Introduction

In this Privacy Policy, terms such as “we”, “our”, “company”, “Fittoss” and “us” refer to Fittoss Wellness India Private Limited and its associated systems, platforms, and services. Words such as “you” and “your” refer to the users, visitors, and customers of Fittoss Wellness India Private Limited.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, use our services, or interact with us in any manner.

2. Collection of Information

We may collect both personal and non-personal information, including but not limited to:

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Age
  • Gender
  • Any other information submitted through forms

b) Health & Fitness Information

  • Height and weight
  • Health conditions (if voluntarily shared)
  • Fitness goals
  • Diet preferences and lifestyle inputs

c) Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

d) Communication Data

  • Messages, emails, calls, or enquiries shared with us

3. Usage of Collected Information

We use the information collected from you to:

  • Provide, personalise, and improve our services
  • Create customised diet plans and wellness recommendations
  • Communicate regarding services, enquiries, updates, and support
  • Send important alerts, notifications, and reminders
  • Improve website functionality and user experience
  • Run marketing and promotional campaigns
  • Comply with legal obligations and protect our rights

Important Note: We do not sell your personal information.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data. However, we may share your information in the following cases:

  • With trusted service providers who help operate our business (e.g., CRM, marketing tools, payment gateways)
  • With partners, only when required to deliver services you have requested
  • When required by law, regulation, or legal process

All such sharing is done with appropriate safeguards.

5. Data Security

We take reasonable and appropriate measures to protect your personal information:

  • Data is stored securely
  • Access is restricted to authorised personnel only
  • Systems are regularly monitored and updated

However, no online platform can guarantee 100% security. By using our services, you acknowledge this risk.

6. Cookies Usage

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyse website performance

You may disable cookies through your browser settings, though some features may not function properly.

7. User Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or update of your data
  • Request deletion of your personal information
  • Opt out of promotional communications at any time

To exercise these rights, you may contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Fittoss is not responsible for their:

  • Content
  • Privacy practices
  • Services or policies

Users are advised to review third-party policies separately.

9. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Fulfil legal obligations
  • Resolve disputes and enforce agreements

10. Modifications to Privacy Policy

Fittoss reserves the right to update or modify this Privacy Policy at any time without prior notice.

We encourage users to review this page periodically. Continued use of our services implies acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: info@fittoss.com

12. Consent

By using our website, services, submitting forms, or interacting with us, you:

  • Agree to this Privacy Policy and our Terms & Conditions
  • Consent to the collection and use of your information as described
  • Agree to receive communications from Fittoss via:
    • Email
    • Phone calls
    • SMS
    • WhatsApp / RCS / other messaging platforms

You may opt out of promotional communications at any time.